The Role of UX in Agentic Software Factories
AI-native software development lifecycles reduce UX to AI context. UX must discover user needs, shape what’s built, and evaluate it before and after launch.
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Nielsen Norman Group Articles
Updated 1 min ago · 20 articles from Nielsen Norman Group
Experience Design: Dropping the “User” from “User Experience”
AI is expanding UX beyond human users to agents acting on their behalf. Experience design names this broader field, which still centers on people’s goals.
UX Disciplines: Glossary
Definitions of fields related to user experience, including UX design, UI design, visual design, interaction design, service design, UX research, and DesignOps
AI in UX: Work Is Faster, But Practitioners Have Mixed Feelings
AI saves UX practitioners time on nearly every task, yet most feel lukewarm about it: mandates, unreliable output, and inflated expectations eat the gains.
Synthetic Users vs. Human Respondents: Same Conclusion, Less Variation
Data from AI-generated respondents pointed to the same conclusion as a survey of 604 humans but contained far fewer distinct answers.
UX Maps: Glossary
Use this glossary to quickly clarify key terms and concepts related to UX maps.
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The New Siri’s Biggest Strength Is Not Intelligence
A useful AI assistant needs relevant personal context, the capability to use it, and an experience that helps users understand its limits.
Context Libraries: How AI Power Users Manage Context Engineering
Claude power users rarely edit their context files and often can’t find them. Your AI agent is only as powerful as its context library.
Empathy Mapping: The First Step in Design Thinking
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
The New Big Ball of Mud: Why Agentic AI Systems Turn Fragile
AI makes building nearly free, so users grow agentic systems piecemeal into fragile messes they no longer understand.
How AI Works and How Users Think About It: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.
When Should You Disclose AI Use? The PACED Framework
How people react to being told that AI helped create a piece of content varies with audience, context, the nature and degree of AI use.
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